What is Performance Management?
Performance management is the ongoing and systematic means of monitoring progress toward goals and ultimately improving results. In order to improve results, the data collected and reported upon must be used in decision making. Incorporating performance data into decision making can result in improved customer satisfaction, cost savings, and increased organizational efficiency. Performance management provides decision makers with data and evidence upon which to base policy decisions.
City's Performance Management Process
Since 2013, the City utilizes its Mission Statement, City Council Priorities, annual performance indicators & objectives, and ongoing performance measures to articulate the City’s purpose and how it achieves its purpose.
More specifically, during each budget cycle, the Downey City Council holds a Goal Setting Retreat and through the City Mission Statement and City Council Priorities, develops objectives and goals for the upcoming budget year. A quarterly status report is given to the City Council of the status of the current budget year objective and goals. A Final quarterly report is given through a formal Achievements brochure that is available for public viewing.
City Council Priorities:
Also during the budget process, City Departments review and update their respective ongoing performance measures. These measures help Departments and management make more effective decisions,provide higher quality services, and assist in improved allocation of resources and identify improvement initiatives.
To educate residents on the city's performance and enhance government accountability and transparency, the annual performance indicators and objectives, and ongoing performance measures are included in the City's Annual Budget.
Lastly, the City also conducts periodic residents surveys to ensure it is prioritizating residents interests and providing excellent customer service.
Performance Indicators, Objectives, and Ongoing Performance Measures
The City's most recent performance indicators, objectives and ongoing performance measures (FY 2017-2018) are listed below.
Community Development Department
Parks and Recreation Department
Public Works Department
Resident Satisfaction Survey Results - 2013 & 2016