The Communications Center is the nerve center of the Police Department. It is staffed with 11 full-time and 3 part-time dedicated Public Safety Dispatchers. The Communications Center provides 24-hour answering and processing of all emergency and non-emergency calls for the City of Downey. The Public Safety Dispatchers are highly trained to answer, screen, and determine the proper response needed for each and every call they handle. Appropriate police personnel are dispatched using state of the art equipment, including a computerized Computer Aided Dispatch (CAD) System, sophisticated radio communication, and mobile computers housed in the squad cars. The Computer Aided Dispatch System provides useful information, enabling the dispatcher to track hazardous locations as well as special information about a residence (i.e. the location of a disabled person, or person/location which may pose a threat to the responding public safety personnel).
The Downey Police Communications Center was a hub of activity answering over 40,000 9-1-1 calls in 2009. In addition to these 9-1-1 calls, over 139,000 incoming and outgoing telephone calls were handled through the Police Communications Center's 7-digit non-emergency lines. During the same time period, officers were dispatched on more then 82,000 calls for service through our Computer Aided Dispatch System.
Click on the links below to view tips and information about making a 9-1-1 call in an emergency situation.