Click on the links below to view tips and information about making a 9-1-1 call in an emergency situation.
You should only call 9-1-1 when you are reporting an emergency. An emergency is a situation in which emergency services will result in the saving of a life, a reduction in the destruction of property, quicker apprehension of criminals, or assistance with potentially life-threatening medical problems, a fire, a need for rescue, an imminent potential crime, or a similar situation in which immediate assistance is required. Do not call 9-1-1 for non-emergencies; this causes delays in the handling of real emergencies. If you have a non-emergency, you can call the Communications Center at 562-861-0770.
The dispatcher may ask you several questions depending on the nature of the problem. It is important for them to obtain as much information as possible for the safety of the responding units. If you are reporting a fire emergency, you will be asked by the dispatcher to stay on the phone if possible while you are transferred to the fire department. If the dispatcher asks you to stay on the phone until first responders arrive, please do so. You are the eyes and the ears of the dispatcher and can provide vital information to responding units.
Most mobile networks have the capability to provide GPS coordinates of your location, but it can have limitations, such as your proximity to the cell tower, or if you are inside a multi-floor building or an apartment complex. It is best to assume that the dispatcher does not have your exact location. Seconds count! It is important that you remain on the line with the dispatcher so that responding units are dispatched to the correct location.