Title VI Nondiscrimination & Language Access Plan

The City of Downey affirms its commitment to Section VI of the Civil Rights Act of 1964: 

"No person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subject to discrimination under any program or activity receiving Federal financial assistance."

The Downey City Council formally adopted their  Title VI Language Access Plan on May 8, 2018. The Citywide Language Plan and Title VI Transit Plan were updated and approved on May 28, 2019. The City’s Title VI Program focuses on fair and equitable access by the public and provides the policy direction necessary to ensure compliance with Title VI of the Civil Rights Act of 1964. If you have questions regarding the City's Title VI Language Access Plan, please contact T: (562) 299-6619.

Notice of Non-Discrimination Title VI Notice - English

Notice of Non-Discrimination Title VI Notice- Spanish (En Espanol)

Aviso de la norma de la ciudad de Downey contra la discriminacíon - Español

Notice of Non-Discrimination Title VI Notice - Korean

다우니시의 비차별 정책 - 한국어



Submission of Complaint

If a patron believes he/she has received discriminatory treatment on the basis of race, color or national origin, including limited English proficiency, by a city of Downey staff member or a staff member of a contract service provider (e.g. the transit contractor), the patron will have the right to file a complaint with the city. Please complete the form below in as much detail as possible to file a complaint. This completed form must be submitted within 180 days of the incident. If you need help completing this form for any reason, please contact the Downey Human Resources department at (562) 904-7292.


Title VI Complaint Form - English




타이틀 VI 고발 양식 - 한국어한국어


 Title VI Complaint Form - English

Title VI Complaint Form - Spanish

Formulario de Queja del Título VI - Español

Title VI Complaint Form - Korean

타이틀 VI 고발 양식 - 한국어한국어



Once filed, the City’s Human Resources Division, or its designee, will investigate the complaint. The investigation may include discussion(s) of the complaint with all affected parties, including witnesses, to determine relevant facts in the matter.

 The City will only investigate complete complaints. If the City requires more information to initiate the investigation, the City may contact the complainant to request more information. The complainant has 10 business days from the date of the City’s request to provide requested information to the investigator or request more time to gather the information. If the complainant does not respond to the request within 10 business days, the City may administratively close the complaint. A reasonable extension may be provided by the City’s investigator, but the 10 business days’ time period remains in place from the date of extension. The City may also close the complaint if the complainant no longer wishes to pursue their complaint.

 The City will commence an investigation within 10 business days of receipt of the complaint.



 After the investigation of the complaint is completed, the City will issue one of two letters to the complainant: a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations, states that there was no finding of a Title VI violation, and that the case will be closed. An LOF summarizes the allegations and the factual findings of the investigation and provides that appropriate responsive action will be taken, including discipline or additional training of the staff member, contract staff, etc.



 The Letter of Finding will also notify the complainant of his/her right to  submit a request for reconsideration regarding the results of the investigation. If the complainant disagrees with the City’s findings, the complainant may request reconsideration by submitting a written request to the City’s Human Resources Division within 10 business days of receipt of the City’s response. The complainant shall provide a detailed description of the request for consideration. The City will notify the complainant of its decision either to accept or reject the request for reconsideration within 10 business days. If the City agrees to reconsider the matter, the complaint shall be returned to the investigator for re‐evaluation in accordance with the "Investigation of Complaint" procedures described above.



If the request for reconsideration is denied, the complainant may appeal that decision by submitting a written request to the City Manager for final determination.



 Complainant may, at any time, submit the complaint directly to the relevant Federal Department for investigation, including:

 U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights, Region IX, 201 Mission St., Suite 1650, San Francisco, CA 94105‐1839. (In accordance with Chapter 9, Complaints, of FTA Circular 4702.1B, such a complaint must be filed within 180 calendar days of the date of the alleged discrimination.)

 U.S. Department of Transportation, Federal Highway Administration, Office of Civil Rights, 1200 New Jersey Avenue, SE, 8th Floor E81-105, Washington, DC 20590. (202)366-0693, FHWA.TitleVIcomplaints@dot.gov

 U.S. Department of Housing and Urban Development, One Sansome Street, Suite 1200, San Francisco, CA 94104, (415) 489-6400

U.S. Department of Justice, 950 Pennsylvania Avenue, NW, Washington, DC 20530-0001, (202) 514-2000

 US Department of Homeland Security, Office for Civil Rights and Civil Liberties, Review and Compliance, 245 Murray Lane, SW., Building 410, Mail Stop #0190, Washington, DC 20528. Telephone: 866–644–8360



To request a City form or agenda to be translated to another language, please contact (562) 299-6619.

Para solicitor una forma o agenda de la Cuidad ser traducido a otra idioma, favor de comuníquese a (562) 299-6619.