The City of Downey affirms its commitment to Section VI of the Civil Rights Act of 1964:
"No person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subject to discrimination under any program or activity receiving Federal financial assistance."
The Downey City Council formally adopted their Title VI Language Access Plan on May 8, 2018. The Citywide Language Plan and Title VI Transit Plan were updated and approved on May 28, 2019. The City’s Title VI Program focuses on fair and equitable access by the public and provides the policy direction necessary to ensure compliance with Title VI of the Civil Rights Act of 1964. If you have questions regarding the City's Title VI Language Access Plan, please contact T: (562) 299-6619.
If a patron believes he/she has received discriminatory treatment on the basis of race, color or national origin, including limited English proficiency, by a city of Downey staff member or a staff member of a contract service provider (e.g. the transit contractor), the patron will have the right to file a complaint with the city. Please complete the form below in as much detail as possible to file a complaint. This completed form must be submitted within 180 days of the incident. If you need help completing this form for any reason, please contact the Downey Human Resources department at (562) 904-7292.
Once filed, the City’s Human Resources Division, or its designee, will investigate the complaint. The investigation may include discussion(s) of the complaint with all affected parties, including witnesses, to determine relevant facts in the matter.
The City will only investigate complete complaints. If the City requires more information to initiate the investigation, the City may contact the complainant to request more information. The complainant has 10 business days from the date of the City’s request to provide requested information to the investigator or request more time to gather the information. If the complainant does not respond to the request within 10 business days, the City may administratively close the complaint. A reasonable extension may be provided by the City’s investigator, but the 10 business days’ time period remains in place from the date of extension. The City may also close the complaint if the complainant no longer wishes to pursue their complaint.
The City will commence an investigation within 10 business days of receipt of the complaint.
The Letter of Finding will also notify the complainant of his/her right to submit a request for reconsideration regarding the results of the investigation. If the complainant disagrees with the City’s findings, the complainant may request reconsideration by submitting a written request to the City’s Human Resources Division within 10 business days of receipt of the City’s response. The complainant shall provide a detailed description of the request for consideration. The City will notify the complainant of its decision either to accept or reject the request for reconsideration within 10 business days. If the City agrees to reconsider the matter, the complaint shall be returned to the investigator for re‐evaluation in accordance with the "Investigation of Complaint" procedures described above.
If the request for reconsideration is denied, the complainant may appeal that decision by submitting a written request to the City Manager for final determination.
Complainant may, at any time, submit the complaint directly to the relevant Federal Department for investigation, including:
U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights, Region IX, 201 Mission St., Suite 1650, San Francisco, CA 94105‐1839. (In accordance with Chapter 9, Complaints, of FTA Circular 4702.1B, such a complaint must be filed within 180 calendar days of the date of the alleged discrimination.)
U.S. Department of Transportation, Federal Highway Administration, Office of Civil Rights, 1200 New Jersey Avenue, SE, 8th Floor E81-105, Washington, DC 20590. (202)366-0693, FHWA.TitleVIcomplaints@dot.gov
U.S. Department of Housing and Urban Development, One Sansome Street, Suite 1200, San Francisco, CA 94104, (415) 489-6400
U.S. Department of Justice, 950 Pennsylvania Avenue, NW, Washington, DC 20530-0001, (202) 514-2000
US Department of Homeland Security, Office for Civil Rights and Civil Liberties, Review and Compliance, 245 Murray Lane, SW., Building 410, Mail Stop #0190, Washington, DC 20528. Telephone: 866–644–8360
To request a City form or agenda to be translated to another language, please contact (562) 299-6619.
Para solicitor una forma o agenda de la Cuidad ser traducido a otra idioma, favor de comuníquese a (562) 299-6619.