Customer Satisfaction - Results

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The City of Downey is committed to customer satisfaction. Your feedback helps us to make our processes more efficient and customer friendly. The City of Downey would love to hear from you regarding your experience with the City. Please fill out a Customer Service Survey Form.

A total of 379 surveys were completed by customers at the Planning counter between January 2017 and March 2017.

  • Courtesy of Service: 99% (376 out of 379) of visitors rated the Community Development Staff as "Very Good" or "Good".

  • Speed of Service: 98% (370 out of 379) of visitors rated the Community Development Staff as "Very Good" or "Good".

  • Knowledgeable Staff: 99% (374 out of 379) of visitors rated the Community Development Staff as "Very Good" or "Good".

  • Resourcefulness of Staff: 99% (374 out of 379) of visitors rated the Community Development Staff as "Very Good" or "Good".

  • Overall Quality of Service: 99% (374 out of 379) of visitors rated the Community Development Staff as "Very Good" or "Good".

The following were some of the comments left on surveys from various Community Development Department customers:

"From beginning to end, working with the City of Downey has been a pleasure. Thank you." -Euseph Ramientos

"As a resident of Downey for nearly 20 years, visited the Planning Dept. for the first time and the experience while new, was very pleasant and positive experience. Mr. Arreola was exceptional, very pleasant and helpful. He took extra care of me and ensure my project needs would be met." -Imelda "Vicky" Lopez

"Paul, Rik and Renee are great people. Their counter experience and friendliness is beyond expectations. It is a pleasure to know them." -Patricia Faranal

"Carrie was very professional and knowledgeable and courteous." -Anthony Meza

"David is an excellent Planner. We're glad that we have somebody like him in our City." -Abel Hernandez

"William Davis helped us secure permitting for an upcoming Macy's event. He went above and beyond to ensure the process was as painless & easy as possible." -Jessica Rodriguez

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