The Communications Center is the nerve center of the Police Department. Operating 24 hours a day, 365 days a year, Downey Police Dispatchers work around the clock to process all emergency and non-emergency calls in the City of Downey. 11 full time dispatchers and 4 part time dispatchers are highly trained to answer, screen and determine the proper response needed for each call received into the Communications Center. Field personnel are dispatched using state of the art equipment, including a Computer Aided Dispatch (CAD) system, sophisticated radio equipment and Mobile Data Computers in their units. The CAD system can provide information such as hazardous locations, as well as any other pertinent information (e.g. Officer Safety information, gate codes or phone numbers for responsible parties) and call history about any location in Downey.
The role of the dispatcher is vital to the operation of the Police Department. It is one of the most stressful and demanding positions, requiring the ability to type quickly and to multitask while keeping a caller on the line and dispatching officers. Downey Police dispatchers strive to provide high quality customer service.
The dispatcher is the direct link between the public and the field units. Below are some tips that can help you help responding units during an emergency.