Water Services

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Provide reliable, continuous and high quality water service, maintain City’s water system, manage City’s water system to meet all health and safety laws and regulations, perform water quality monitoring and reporting programs, backflow prevention program, provide support to field operations and other City departments.

Provide timely responses to water main and service line leaks and repairs in the distribution system; continue preventive maintenance of 260 miles of water mains, 22,500 meter connections, 1,450 fire hydrants, 3,800 isolation valves; install new service lines and connections, fire services and fire hydrants.

Provide 18,500 acre-feet of water supply for domestic, irrigation and fire protection use. Operate and maintain 20 deep groundwater wells sites and three MWD imported water connections. This includes motors, pumps, and associated pumping facilities, and building/other structures. Maintain adequate system pressure (typically 65 psi measured at the water yard) in the water system. Continue water quality monitoring to ensure that water served meets USEPA and California DPH drinking water standards.

Timely read 22,500 water meters bimonthly. Provide high quality customer service for leak investigations, flow and pressure testing, meter and meter box repairs/replacement and water quality and other service requests. Investigate and resolve customer complaints. Participate in water conservation projects, lead and copper sampling program, and recycled water projects.

Plan, design, and manage City’s water system infrastructure and program by implementing engineering contracts and studies, plan check water related projects for residential and industrial development/redevelopment, and provide engineering and technical support to water operations and other City departments.

On September 28, 2018, the Governor approved Senate Bill 998 (SB 998). SB 998 requires water suppliers to have a written policy on the discontinuation of residential water service for nonpayment.  This Policy on Discontinuation of Residential Water Service for Non-Payment will be effective February 1, 2020.

Public Works Department - Utilities Division
11111 Brookshire Avenue
Downey, CA 90241-7016
T: (562) 904-7202
F: (562) 869-9832