Coronavirus Information

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The City of Downey created a Coronavirus page to provide central information regarding the Novel Coronavirus (COVID-19) (a new, viral disease that produces symptoms similar to the flu or pneumonia), current City operations, resources for businesses and individuals, and how you can help stop the spread of the virus. Please read the below for additional information. 

Special Message from Mayor Blanca Pacheco

On March 19, 2020  Los Angeles County Department of Public Health and Governor Newsom issued a "Safer at Home" and a "Stay at Home" orders to slow the spread of COVID-19.  The Order directs all residents to stay at home until April 19, 2020 and to limit activity to only essential activities, such as medical care and grocery shopping, and  to essential businesses and infrastructure work as listed in the orders and below.  The complete State and L.A. County (issued March 21, 2020) orders are available online for the public to view.  

Los Angeles County Department of Public Health "Safer at Home" Order (Updated 3/21/2020) 

State of California "Stay at Home" Order

In accordance with the  orders, effective Friday, March 20th, the City of Downey implemented temporary changes to City government functions. 

 The following City facilities are closed to the public:

  • Downey City Hall 
  • Barbara J. Riley Community & Senior Center
  • McCaughan Gym located at Apollo Park
  • City Maintenance Yard
  • Downey Civic Theatre
  • Columbia Memorial Space Center
  • Rio Hondo Event Center & Golf Course
  • Parks will stay open with the exception of playgrounds, tennis courts, basketball courts, volleyball courts, fitness equipment, and Skate Park

Refunds for classes/events will be given accordingly and city staff will work with the various partner agencies to reschedule events for future dates.

The City has postponed all public events as ordered by State health officials, until further notice.

Although these facilities are closed, essential City services will continue running either by appointment, online, by phone or email.  Below is a list of services that will continue to be available to the public:

EMERGENCY SERVICES

Call 911 for emergencies.

Downey Police Department - 562-861-0771

Police Department lobby will remain open for business. Online services available include:

Request traffic collision reports

File online crime report

Downey Fire Department – 562-904-7345

Fire administration office will be closed to the public.  Phone line will be open for general Fire and hazmat inquiries.  Fire alarm and sprinkler plan submittals will be processed BY APPOINTMENT ONLY.  Please call 562-904-7345 to make an appointment.  

FINANCE DEPARTMENT

Cashier’s office at City Hall will be closed to the public. Water bill payments can be processed by phone, online, or placed in the DROPBOX outside City Hall.  The following phone lines are open for questions/information:

Water Billing – 562-904-7246

Business Licenses and Permit Fees – 562-904-7249

Available Online Services:

Pay Water Bill

Business License Application

COMMUNITY DEVELOPMENT DEPARTMENT

  • Planning Division

    Planning counter closed for in-person visits. Land Use Permit Applications, Plan checks and reviews will be processed BY APPOINTMENT ONLY.  Please call 562-904-7154 to make an appointment.  The City created a DROPBOX for patrons to drop off plans.  The two bins are located at the City Hall entrance.

  • Building & Safety Division

    Building counter closed for in-person visits.  Permit applications, submission of plan checks, and inspections available BY APPOINTMENT ONLY.  Please call 562-904-7142 to make an appointment.  The City created a DROPBOX for patrons to drop off plans.  The two bins are located at the City Hall entrance. 

  • Code Enforcement Division

    Office closed for in-person visits. 

    Phone line open for general inquiries and request for inspections.  Please call 562-904-2392.

  • Economic Development and Housing Divisions
    Offices closed for in-person visits. 

    Economic Development – for questions or information on economic development projects, please call 562-904-7151.

    Housing Rehab Program – applications accepted BY APPOINTMENT ONLY.  Please call 562-904-7161 for an appointment.

PUBLIC WORKS DEPARTMENT

  • Engineering Permits
    Permit application submissions for encroachment/excavation & wide-load permits available BY APPOINTMENT or online.  Please call 562-904-7110 to make an appointment.

Online Services & Forms Available:

Public Works Encroachment Permit Application 

Construction & Demolition Form (PDF)

Construction & Demolition Form - Roofing Only (PDF)

Refundable Cash Deposit Form (PDF)

  • Water Service

    Water services will continue running uninterrupted. To turn-on/turn-off waters services or to report an issue, please call 562-904-7202. 

  • Trash Collection

    Trash collection services will continue without interruption.  For questions or more information, please visit CalMet Services website or call 562-259-1239.  You may also call the Public Works Department at 562-904-7103.

  • City Service Requests
    Service requests for non-emergency issues can be submitted online or through the  City’s “My Downey” app.  This service can we used to report potholes, graffiti removal, illegal dumping, street light malfunctions, among other issues. Issues may also be reported by phone at 562-904-7194.  The Graffiti Removal Hotline will continue to be in service – 562-923-4484.   

PARKS & RECREATION DEPARTMENT

  • Phone line for Parks & Recreation Administration Office will be open for inquiries: 562-904-7238.
  • All Parks and Recreation programs, special events, and activities in parks and facilities are temporarily suspended. Visit the Department’s website for updates.
  • All reservations in buildings and parks will be canceled or rescheduled.
  • Due to the Downey Unified School District closure, the ASPIRE program will also be closed until further notice.
  • Parks will remain open, except for the use of playground equipment, tennis courts, volleyball courts, basketball courts, fitness equipment and Skate Park.
  • Dial-a-Ride transportation services will continue without interruption.
  • Staff will begin a Senior Wellness Check program for Downey senior residents. Patrons can register to participate by contacting (562) 904-7238.
  • For the Senior Congregate Meal Program frozen meal pick-up availability and registration, patrons can contact (562) 862-8800.

COLUMBIA MEMORIAL SPACE CENTER

  • Staff will be available to answer questions from the public by phone at (562) 231-1200 or by email at info@downeyspacecenter.org.
  • During to the Space Center closure, staff will be exploring ways to continue to engage with the public through other digital means. Visit the Space Center website at https://www.columbiaspacescience.org/ for updates.

LIBRARY

CITY MEETINGS

  • As a mitigation effort to stop the spread of COVID-19, Paragraph 3 of Executive Order N-29-20, executed by the Governor of California on March 17, 2020, allows the public to participate and address the City Council during the open session of a City Council meeting via live stream and/or teleconference only. The public can also contact (877) 853-5247 or (888) 788-0099, enter Meeting ID:469 868 230 and press the # (pound) key, to listen to the City Council meeting.
  • City Council and Planning Commission meetings will continue to be lived streamed through the City’s YouTube Channel.
  • The City has created two email addresses: ccpubliccomment@downeyca.org (City Council Meetings) and pcpubliccomment@downeyca.org (Planning Commission Meetings) where the public can submit public comment to be read into the record at a City Council or Planning Commission meeting. The email addresses are posted on the City Clerk’s and video streaming webpages.

Downey Farmers Market

The Downey Farmers Market will remain open as it is considered to be "essential facilities" (such as grocery stores) and many of community members rely on the Market to purchase their food.  The Market has instituted a number of precautionary measures in accordance with the CDC and Los Angeles County Department of Public Health guidelines. The Market is located at 11039 Downey Avenue and is open on Saturdays from 9:00 a.m. – 1:00 p.m.

Businesses Information 

ESSENTIAL SERVICES 

Businesses providing essential services will remain open, such as:

  • Gas stations 
  • Pharmacies
  • Food: Grocery stores, farmers markets, food banks, convenience stores, take-out and delivery restaurants 
  • Banks 
  • Laundromats/laundry services 
  • Essential state and local government functions will also remain open, including law enforcement and offices that provide government programs and services.

What’s closed?

  • Dine-in restaurants 
  • Bars and nightclubs 
  • Entertainment venues 
  • Gyms and fitness studios 
  • Public events and gatherings 
  • Convention Centers
  • Hair and nail salons
  • Golf Courses 

Essential Critical Infrastructure Workers per the State Order.  

Essential Businesses per LA County Order 

Safer at Home FAQ for Businesses

GRANTS AND LOANS 

TAXES

OTHER RESOURCES

BENEFITS FOR WORKERS

EMPLOYER GUIDELINES ON COVID-19

 

Financial Assistance/Resources For Individuals

INCOME 

  • The Federal CARES Act: Direct Payments to Americans who filed taxes for 2018 and/or 2019. Individuals will receive a one-time direct deposit of $1,200 per adult or $2,400 for married couples filing jointly, and an additional $500 per child. The amount of the checks would start to phase-out for those earning more than $75,000 ($150,000 for joint returns and $112,500 for heads of household).  For more information visit the IRS website.

MORTGAGE/RENT

  • The Federal CARES Act: 90 Day Forbearance of residential mortgage loan payments for multifamily properties with federally backed loans. During the period, the property owner may not evict or initiate the eviction of a tenant for non payment of rent and may not charge the tenant any fees or penalties for nonpayment of rent. 
  • The Federal CARES Act: Property owners that receives a federally subsidy or has a federally backed mortgage loan from filing or eviction against or charging penalties or fees to a tenant who cannot pay rent for a period of 120 days after enactment of this Act. Prohibits a property owner from issuing a  notice to vacate a property to a tenant for an additional 30 days after the moratorium. 
  • Governor Newsom Executive Order: Statewide Eviction Moratorium 
  • Governor Newsom - 90 Day Mortgage Payment Relief During COVID-19 Crisis
  • City of Downey Residential Urgency Ordinance

TAXES

SAFETY NET PROGRAMS

UNEMPLOYMENT

  • The Federal CARES Act:  An additional $600/week in unemployment (through July 31), and temporary expansion of unemployment benefits for self-employed, part-time and gig workers and expansion of the list of allowable criteria for claiming unemployment compensation related to COVID-19 (through December 31). Californians can apply for unemployment benefits online on the California Employment Development Department website.
  • Governor Newsom Executive Order: Waive 1 week waiting period for unemployment 

UTILITIES

OTHER

 

City Issued Press Releases

April 1, 2020 - Street Sweeping in Enforcement in the City of Downey 

March 27, 2020 - Downey received $18,000 from Supervisor Janice Hahn for Senior Meals

March 27, 2020 - Home Visits for Senior Wellness Program to Begin March 27th

March 20, 2020 - City of Downey Launches Senior Wellness Check Program 

March 19, 2020 - Temporary Changes to City Services Due to the Recently Issued “Safer at Home” Order. 

March 17, 2020 - City to Work with Residents & Businesses to Ensure Water Services Continue

March 16, 2020 - City of Downey to Implement Changes to Operations as a Precautionary Response  

March 15, 2020 - Downey Residents Asked to Follow New  COVID-19 Guidelines

March 12, 2020 - City Council and Planning Commission Meetings Will Continue to be Lived Streamed

March 12, 2020 - City Events Postponed Through the End of March 

March 10, 2020 - Downey Continues to Monitor Coronavirus (COVID-19) Activity

March 6, 2020 - Statement from the Mayor - Coronavirus (COVID-19) 

 

FAQs

FAQ- Frequently Asked Questions Regarding the LA County "Safer at Home" Order

FAQ - Frequently Asked Questions regarding the State's "Stay at Home" Order

City of Downey FAQ - Frequently Asked Questions regarding the "Safer at Home" Order- Updated 4/3/2020 @ 12:00 p.m.

Please read the FAQs for the most up to date information. The FAQs are updated frequently by staff. 

City of Downey Coronavirus Hotline Number 

The City has set-up a specific hotline number for residents to call if they have specific questions pertaining to City operations and programming not covered in the City's FAQ.  Individuals can call 562-299-6711 to speak to a City representative for those specific questions during normal business hours, M-F from 7:30 a.m. to 5:30 p.m. 

Donations

If you want to donate or know a business that may be able to help with personal equipment such as surgical masks, N95 face masks, face shields and other medical supplies, please email:

PIH Downey

Supply.Donations@pihhealth.org

Kaiser Downey

KPCOVID-19Donations@kp.org

LA County Department of Public Health

medsupply@dhs.lacounty.gov

COVID-19 Information

 What else can you do to help stop the spread of COVID-19? 

  • Follow the State  and LA County "Safer at Home" Orders and any other future orders.
  • Follow the LA County Home Isolation Order and the Home Isolation Instructions  for persons diagnosed with or likely to have COVID-19
  • Follow the LA County Home Quarantine Health Order for persons exposed to a person diagnosed with or likely to have COVID-19
  • Stay home when sick 
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

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